Kütchenhaus Wrexham

"The staff were incredibly helpful and friendly, always going above and beyond to ensure every detail of our design was perfect. We can’t praise them highly enough and would recommend them to everyone. They worked perfectly within our budget and were fantastic to deal with from start to finish."

"Based on my experience…stay away. Well away. It’s a shame, because I honestly think the kitchen would actually be a quality product. Right from the off, we endured a concerning lack of communication and empty promises which echoed throughout the process (funnily enough, except when payment was due…), starting right from the point of ordering. Work finally began on October 21st last year. Within a couple of days, the worktops were fitted, only for them to be the wrong colour. The first photo depicts the differences in colours of what were supposed to be matching worktops and splashbacks. Kudos to the fitter for NOT spotting this before spending a day installing it! The good news is that the incorrect worktops didn’t get wasted - instead it was chopped and used as spacers to lift all of our kitchen cupboards up! Yup, that’s right, because Brian (with his Kutchenhaus hat on) had also messed up on the measurements (see second photo), and obviously wanted to save money on forking out to buy the correct-sized legs to hold the cupboards at the right height. It can be seen that the measurement to the top of the worktop has been set at 859mm (2nd photo). This is bizarre because interestingly, for those that don’t know the standard height of a washing machine is actually 850mm! Of course you would expect kitchen design AND also the installation ‘experts’ to both be fully aware of this. As you can imagine, it made it very interesting trying to fit the washing machine onto the space supposedly allocated for it! The third photo shows the new washing machine forced in place by the fitter before he finished on the first attempt with the worktop firmly resting on it - and if you look carefully you can see the gap between the worktop and the cupboard below that the worktop should actually sit on. Oops! This in turn meant we had to wait for another 8 weeks with an almost unusable and definitely unsafe kitchen whilst the replacement worktop and other parts were ordered from Germany - because everything is made and cut to order (This is something else to consider if you are still not quite sure after reading this!). In a nutshell, our whole kitchen had to be taken out and refitted from scratch. Given that we already had a sizeable snagging list from the first attempt at installation (in addition to the above-mentioned issues) one would have thought an special effort would be made to make sure it was installed with extra precision and care on the 2nd attempt. It wasn’t. To be fair I have to come clean and confess this element isn’t specifically the problem of Kutchenhaus Wrexham, but of the installers of the kitchen…but this also just happens to be one of Brian’s businesses! The final pictures provide the reader with just a little snapshot of the ‘quality’ of the ‘completed’ work we were left with. This is an example of the wiring in our kitchen which was added to run the LED under-cupboard lighting. There are two sockets like this. Please also take a look at my related review for InnovationsKB, who were responsible for the installation side of our Kitchen nightmare."

"I recently had the pleasure of dealing with the team at Kutchenhaus Wrexham who supplied and fitted my brand-new kitchen. Re-doing my kitchen was something that I had successfully been putting off for quite some time when I met Brian. And I did have my reservations to begin with– I thought, these are very beautiful kitchens but, clearly out of budget for my modest bachelor pad. But, I was pleasantly surprised. Despite me giving Brian an extremely vague brief, he came up with a design that was functional, aesthetically pleasing, and on budget. He never tried to upsell me, on the contrary he came up with some solutions to make the design even cheaper if I wanted. The whole process was smooth from start to finish, with the team on more than one occasion staying into the evening to make sure I wasn’t left overnight without essentials like heating and running water. Communication was brilliant start to finish, with Brian never more than a phone call away to answer any questions. In summary, I wouldn’t hesitate to recommend Brian and the team at Kutchenhaus Wrexham, and thanks to them I can now proudly say that my kitchen, is a Kutchenhaus kitchen."

"We have recently had the great pleasure in having Brian and Kutchenhaus renovate the kitchen in our home. From careful planning, attention to detail, meticulous design to the outstanding quality of the cabinets and installation from Brian and his team, deserves recognition. We are now the very proud owners of a truly exceptional new heart of our home and we cannot thank Brian enough. Many thanks to Mark for his creativity and vision. To Danny for his hard work and respect for our home. Brian has a great team around him providing an exceptional service. We would thoroughly recommend."

"Ive purchased a kitchen from Kutchenhaus Wrexham, the whole journey was so easy from purchase to fitting, Brian and his team were in touch though the whole journey, it was so lovely to feel involved through every aspect of the purchase of my high end kitchen, i can’t thank Brian and his team enough, everything was perfect. Thank you Kutchenhaus Wrexham."