Total Boilers Ltd

"No problem with previous annual boiler services but a different engineer was sent when a radiator wasn’t heating. I was told on the phone that he was good at sorting issues like this. When he left, the problem radiator was working but two others weren’t. I don’t think he was at my house for more than an hour but have been charged £156 for two hours. I sorted the problem just before he arrived for a second time. I received a further invoice for £78. I understand that there is a call out charge but given that the work hadn’t been completed satisfactorily, I expected some adjustment. Emails to query the invoices have not been answered and calls haven’t been returned. Very poor customer service. A previous happy customer will no longer be using Total Boilers and will not be recommending you."

"We needed a new boiler installed. The old one was still working, but we did not know for how much longer. Total Boilers came out, removed the old one and installed the new one in about 4 hours. Job done, all cleaned up and no problems. Who could ask for more ? They have also replaced a few of our radiators and done some other pipework for us - all without any problems. All I can say is "Many thanks for a great job well done"."

"We had our annual service from Total boilers at the end of November and they replaced a fuel nozzle. less than 2 months later, the boiler broke down. I called Total boilers and they sent an engineer out. The engineer said it was the nozzle or control unit. He said he would order the parts and would give me a quote. After 5 days of chasing them (no hot water or heating in the winter with 2 young children) they advised that it wasn’t the nozzle and the engineer didn’t say it was the nozzle, it was either the control unit or the burner. The cost was approx £2k to fix, but they recommended that we got a complete new boiler. I wasn’t happy, so I had another company to review it. They fixed it straight away and advised it was the fuel nozzle. After calling total boilers to explain the situation, their customer service was very dismissive & they said that they don’t guarantee any parts. We advised that we wouldn’t pay the call out charge because they didn’t state there was one and they tried to miss sell products. They advised that if we didn’t pay then there would be interest charges and they would take us to court. I would avoid using them"

"Appalled. For 50 minutes of work (including chat time), we found ourselves invoiced £288 for 4 hours of work (no parts). Our proof of the 50-minutes on site is irrefutable: Our CCTV clearly shows two engineers arriving together (rather than just the one booked) and departing together 50 minutes after arrival. We assumed the surplus ‘engineer’ was a trainee as there was no need for his attendance. We were subsequently stunned to be charged for the combined hours of two engineers (one surplus to the job) for significantly more time than they were here or travelling to our home. Their business address is approximately 20-30 minutes away maximum. Invoice shows: 2 hours £60 + VAT (£144) for the surplus-to-requirements engineer who arrived unexpectedly in the same van as the engineer we had booked. It transpired he was needed for the next job after ours (but not our job) and was sharing transport with the engineer who was looking at our job. The invoice suggests he was called out separately to offer back up. Plus: 2 hours £60 + VAT = £144 for the engineer who actually did the work (though he only did half the job - no quote has been received for the work going forwards, the main reason for the call out). Despite phoning once and emailing the company 4 times to challenge the initial invoice and the subsequent reminders that blindly followed, no correction has been made to the statement, only threats to add interest. We never received the quote we had sought for the work we needed doing later. Outrageous treatment of a new customer, who asked in advance about pricing and was not given transparent information. Recommend you avoid if you don’t want to pay for hours of work that exceed those carried out. Neither do you want to be paying for an engineer you don’t need but whose bosses want his wages paid … make sure it isn’t you next time footing the bill."

"Excellent job from Total Boilers in July 2025 they fitted a new oil boiler which is situated outside.Whole job only took a day they were clean tidy and very professional and have made an excellent Job.We would definitely use again and 100% recommend them to any one needing a new boiler."